In 2017 during the creation of the initial Pulse For Good product, we created the ‘Effective Service Provider Manifesto’. It helped us to clarify some of the guiding principles that helped us build our solution. We still believe in each of these, however, our vision has expanded beyond just homeless service providers. You can see more about our current products here: http://www.pulseforgood.com

The quality of the service provided by any service provider is not measured in the number of beds filled or meals served but in the degree to which and individual is in a better place emotionally, physically, socially, or otherwise after receiving or consuming its service.

Service providers should strive to keep track of qualitative statistics, not just quantitative statistics.

Service providers should track, report and act upon all statistics, not just those that cast them in a favorable light

Negative feedback does not mean the service provider is doing a poor job or that the service is of little value.

All forms of feedback both positive and negative are opportunities to improve.

Trends that display consistent negative feedback should be acted on.

Money should flow to those service providers who have consistently shown they are both effective and acting to continually improve their effectiveness.

‍