Anonymous feedback from people with everything to lose.
We help human-service organizations safely collect more candid feedback through kiosks, QR codes, phone lines, and AI-guided interviews. Your team spends less time collecting it and more time acting on it.
Why anonymity changes what people tell you: the research
Trusted by organizations where listening carries real risk
From shelters and behavioral health providers to community health centers and veteran services, leaders choose Pulse For Good when listening well truly matters.
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What trust looks like in practice:
Pulse For Good is trusted by 200+ organizations serving people in high-risk environments, has collected more than 2 million anonymous responses, and sees about 7× the response volume of paper surveys or QR codes alone.
Four steps from invitation to visible action.
We manage the collection. You decide what happens next. Every choice below exists for a reason, and here are both.
We ship it. You hang it on a wall.
The kiosk arrives configured, with the mount included, running on its own cellular connection. No software to install, no network integration, no ticket to file.
Most surveys take about a minute.
A handful of questions, tapped on a screen. You set the length. No login, no name, no email, no phone number asked for. Emoji-based answers, surveys automatically translated into 150+ languages and responses translated back. Pulse creates no respondent accounts or profiles.
Answers reach you while they still matter.
Responses land in real time. The dashboard groups them into themes automatically, flags what is urgent, and produces the trend reporting your funders and your board ask for.
You show people what changed.
Action plans track what you decided to do. The Feedback Board puts it on a screen in the same lobby, so the people who spoke up can see the result.
The kiosk is the front door. It isn't the only one.
Lobby traffic gets a kiosk. Everyone else gets reached another way, at no extra cost.
On-site kiosks
Wall-mounted or freestanding, plus a handheld option for outreach teams as its own unit. Offline-capable, built for high-traffic spaces, replaced under warranty. Best answer anywhere people wait.
Highest response volumeDigital channels
For scattered sites, telehealth, outreach, and follow-up. Every one of these is included, at every location, with no cap.
- QR codesOn a wall, a flyer, a discharge packet. Scan, answer, done.
- Toll-free phoneFor people without a smartphone or a data plan.
- Web linksText it, email it, drop it in a portal or a telehealth follow-up.
- AI interviewsA guided conversation when you need depth, not just a score.
- ConcernsAnonymous grievance intake, tracked from submission to resolution.
People tell you more when no one is watching.
Traditional surveys often underperform when fear, power dynamics, limited device access, or stigma are present. Pulse For Good makes it possible to hear the truth in clinics, shelters, and other real-world settings, without putting people at risk.
Limited & risky
Safe & honest
We build for the rooms where honesty is expensive.
Most feedback tools were built for customers, people who can walk away, complain publicly, or take their business elsewhere. The people you serve usually can't do any of those things. They are asking you for something they need, often from someone who has power over whether they get it.
In that room, a survey with a name on it does not measure satisfaction. It measures how safe someone feels telling you the truth, which is a different thing, and usually a much smaller number. Listening badly is not neutral. It teaches people that speaking up costs something and changes nothing, and that lesson is hard to undo.
So we designed for the hardest version of the problem first. Anonymity that holds up under scrutiny. Questions written to reduce fear rather than maximize score. A loop that closes visibly, in the same room where it opened.
We argue for this in public, not just in sales calls: CANDID, our book on it; The Listening Awards; the free Client Centered Excellence accreditation; and the research behind all of it.
Built for the environments where feedback failures have consequences
Three minutes inside a real deployment
See how Valley Behavioral Health uses Pulse to collect honest feedback and act on what it hears.
Three-minute case studyRead more case studies
Starts at $350 a month, however you listen.
Kiosk or digital at the same price. Hardware is the only thing priced per unit.
A managed touchscreen station plus all the software. About 7× the response volume of paper or QR alone.
The same software with no hardware. QR, phone, web, and AI interviews for every site you have.
Standing kiosk with the pedestal included, plus a managed Feedback Board display.
Unlimited surveys, responses, sites, and programs on every option. Start digital-only and add your first kiosk later without changing the price. Nonprofit and government rate, billed annually.
See full pricingSee it before you decide anything.
Fifteen minutes, a real kiosk, and your actual questions. No slide deck unless you want one.