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"How honest is the feedback about the services likely to be when the service provider conducts the survey, watching as you answer questions on a written form?"
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You know that vulnerable individuals require unique care, but did you know they also require
specialized feedback systems? The fear of retribution can keep people from sharing the things you need to improve your organization. The difference between what they are willing to share and how they really feel is called the Vulnerability Gap.
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The work you do is complex and full of special challenges. You need a partner that understands not only what you do but why you do it. When implementing a feedback system, it can be tempting to reuse the simple tools made for organizations solving simple problems. But you know that nothing in your work is simple. You need tools designed in collaboration with people who are experiencing the same thing your client's experience. Tool that leverage an understanding of vulnerability to help ensure that every person feels safe enough to share how they really feel.
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Building an effective feedback process in your organization can be a daunting endeavor during the best of times. When was the last time it was the best of times? Yeah - we get that. We're here to help you succeed and build stronger organizational listening skills in the midst of chaos so while other organizations wait for the right time to start listening you'll be using your culture of feedback to improve outcomes and increase your funding.
Starting any new project can be a bit overwhelming. Thankfully, the process of getting you up and running with Pulse For Good's feedback system is straightforward. With detailed support documentation, online training resources, and live training sessions,, we do all we can to ensure you and your team are prepared to succeed in your feedback journey. But that is not all. Did you forget (or didn't pay attention) during the training? No worries, use our online training videos or schedule another live training session (heck, schedule 5) - until you feel comfortable using the system to its fullest potential.
It feels like every company has to have a place where they share that their customer service, product, or team is 'award-winning '... well, ours really is. Ask us to show you the hardware, and we'll grab one of the paperweight trophies in our office that no one has looked at in ages. The truth is the only award that matters is when we talk to you and your team at a conference, training session, or in-person visit and hear someone say: "Pulse is awesome."
