Pulse is dedicated to ensuring that valuable feedback from users is captured efficiently and reliably, irrespective of internet connectivity. Our offline mode feature is specially designed to cater to situations where internet access is limited or unavailable, ensuring that responses are captured and stored securely until connectivity is restored. This document outlines the functionality and limitations of the offline mode within the Pulse app, ensuring users and administrators are well-informed about its capabilities.

Offline Mode Capabilities

Key Features

• Response Capture: The Pulse app is capable of capturing and storing survey responses locally on the device when an internet connection is not available.
• Automatic Synchronization: Once the device reconnects to the internet, stored responses are automatically synchronized with the Pulse servers, ensuring no feedback is lost.
• Data Security: Responses stored locally during offline mode are secured and protected, ensuring the privacy and integrity of the data.

Supported Devices

• Official Pulse Kiosks: Offline mode is fully supported and guaranteed on official Pulse kiosks that run the Pulse app. These kiosks are configured to optimize the functionality and reliability of offline data capture and synchronization.
• Modern Devices: While the basic functionality of submitting a survey should work on all modern devices and browsers when they have an internet connection, the offline mode is also designed to function across these devices. However, due to the vast range of devices, operating systems, and browser versions, we cannot guarantee the same level of offline support or functionality as with official Pulse kiosks. If you're using your own devices we recommend using an iPad running the most up to date operating system with the Pulse app installed.

Limitations and Considerations

• Browser and Device Variability: The performance and reliability of offline mode may vary across different browsers and devices. We strive to support a broad range of modern browsers and devices, but certain limitations may apply due to specific browser or device restrictions.
• Data Storage Capacity: The amount of data that can be stored offline is subject to the storage capacity limits of the browser's IndexedDB. Users are advised to regularly synchronize data by connecting to the internet to avoid potential data loss due to storage capacity issues.
• Network Connectivity: For the synchronization of stored responses with Pulse servers, a stable internet connection is required. Users should ensure devices are periodically connected to the internet to sync data.

Best Practices

• Regular Connectivity: To ensure timely submission of responses, it is recommended that devices are connected to the internet regularly. This practice facilitates the synchronization of offline-stored responses with the Pulse servers.
• Device Updates: Keep the operating system and browser on your devices up to date to ensure optimal performance and compatibility with Pulse app features, including offline mode.
• Monitoring and Maintenance: For official Pulse kiosks, regular monitoring and maintenance are recommended to ensure they are functioning as intended, providing a seamless offline and synchronization experience.

Conclusion

The Pulse app's offline mode is a key feature designed to enhance data capture reliability, ensuring that user feedback is collected without interruption. By adhering to the outlined best practices and understanding the capabilities and limitations of offline mode, users and administrators can maximize the efficacy of their feedback collection processes.

For any questions or further assistance, please contact Pulse support.

‍