Working with Pulse for Good has been an incredibly positive experience for us at Catholic Community Services of Utah (CCS) and has changed the way we think about client feedback
These surveys have been amazing. Everyone should be required to do these. It humanizes the problem by providing a way to hear stories and empathize with the homeless individual..
We are loving working with @PulseForGood to find out how our client's are receiving our services and what we can do better to help everyone that walks in our door reach self-sufficiency! Find out more about Pulse here: https://t.co/iumjPBvNdy pic.twitter.com/qOzHjA1ERN— CCS Utah (@CCSUT) August 15, 2018
If you are serious about feedback from your service users or the organizations you fund, and you want a successful platform for doing so, then I strongly recommend you check out Pulse for Good
Service providers should continually be improving their services and money should flow to those who are most effective at improving the homeless experience. https://t.co/MFPJN9Dckd— Homeless New Yorker 🗽 (@homelessnyer) September 19, 2018
Policy makers are “mesmerized” when they hear directly from youth and people with lived experience. https://t.co/a7rqCJz3QX— Bill Pitkin (@billpitkin) September 27, 2018
Hats off to @CCSUT @mateomelville for surveying their clients and learning from them. Happy to hear they feel safe. A lot of work took place to create a safe space in the Rio Grande area. #OperationRioGrande pic.twitter.com/o5Lhz62kXU— Jon S. Pierpont (@JonSPierpont) August 14, 2018
Excited to see @valleybh gathering feedback and caring about the voice of the people they serve. Welcome to the @PulseForGood family! Keep up the good work! #feedbackmatters #capturetheconsumervoice #homelessness pic.twitter.com/ulEm2EyF8Q— Pulse For Good (@PulseForGood) August 28, 2018
"We really want to give our clients a voice. A lot of times in homelessness, they're not involved in the narrative or decision-making," Melville says.
Never before have we been able to get instant quantitative and qualitative client feedback. This information will allow us to improve the way we provide services and help people reach self-sufficiency. We are excited to continue gathering this crucial information, comparing it over time, and understanding the most important benefits to those we serve.
It is a wonderful survey tool created by Pulse for Good that allows us to get feedback from clients as they leave their appointments. It takes less than 2 minutes for them to complete (on an iPad placed in a private location in the office) and collects data on how they felt about our services. It is very helpful in tracking outcomes (and for providing funders data on program services used.)
We'd love to hear from potential customers, investors, advisors, service providers or job seekers.
We're always looking for more cities, counties or communities that are ready to start helping their social service providers be more effective.