How to Trust Your Clients, and Why That Makes You Better
Trust is key to building a high-quality feedback loop, so it's worth investing the energy to make sure you can trust your clients.
It doesn't cost a dime, but it's the most valuable thing you can possess. It can take a lifetime to earn, but a second to lose. What is it? It's trust. In today's world, there's no commodity more important than trust. But it might be surprising to people to learn that equation goes both ways. You want your clients to be able to trust you, of course. But you need to trust your clients. Trust is key to building a high-quality feedback loop, so it's worth investing the energy to make sure you can trust your clients.
Why Trust Matters
Why does it matter if you can trust your clients? Trust helps any organization flow more smoothly. It leads to better results and communication, and gets people engaged and wanting to do better. Trust is the foundation for any relationship, whether personal or business. Think about your interactions with loved ones. If not for trust, they would fall apart. It's important to remember that building trust is mutually beneficial As a service provider, you want to make sure you're providing the right solutions that your clients need. You want to make sure they can trust you to hold up your end of the bargain. To do that, you have to be able to trust them.
Keys to Trusting Someone
It's simultaneously fiendishly difficult and incredibly simple to get someone to trust you. Always do what you say and never break your word. But it can be much more difficult to learn to trust someone else. But if you're to serve your client base, it's critical to be able to trust them when they provide feedback. First, you need to respect them. Know where they're coming from and what brought them to your organization. See them as the living, complex human beings they are. Psychology Today reinforces the importance of giving them the benefit of the doubt. If you want to trust someone, you need to put your doubts aside and let them come through for you. A person needing your services may have been through a traumatic experience, or had a lifetime of pain. Keep this in mind when you consider their feedback. A person's shaped by the entirety of their past experiences, not just by their time in your circle.
Feedback Builds on Itself to Grow Trust
Collecting feedback from a customer is an important way to show that you value their opinions, and thus that you value them as a person. Taking this feedback shows them that you are trustworthy, and will take their suggestions to heart. That leads to a better client experience, better word of mouth, and better retention. This makes it more likely that a client will feel comfortable being completely honest in providing their feedback. Over time, this loop will lead to a cohesive client-provider understanding. One that's built on mutual trust, and where that trust reinforces your relationship.