Writing For Good
Stories, thoughts, and tidbits from the fight to help change the worlds most important organizations for the better
Kiosk user
There is a difference between self-imposed vulnerability and the vulnerability you can't escape
Blake Kohler - 2/16/2021

This past winter, the mayor of Aurora, Colorado - Mike Coffman - decided he wanted to learn more about what it is like to be homeless by pretending to be homeless himself for a week on the streets. He's using his experience to influence how his city addresses the issues around homelessness. His assumptions, based on his observations, have been heavily criticized by homeless advocates around the…

Read more
Kiosk user
How to improve the psychological safety of the staff inside your organization
Blake Kohler - 2/10/2021

When attempting to build a culture with the requisite psychological safety, you need to utilize feedback most effectively; it can be tempting to focus just on the people from which you're gathering feedback. "If you do feedback right, the other person also feels cared for, valued and closer to you" - Carole Robin, Feedback Is A Gift, 2013 While maintaining a high level of psychological safety is…

Read more
Kiosk user
People’s lived experience makes them experts, and if you aren’t listening to them, then your organization is missing out.
Rebekah Holt - 2/3/2021

It’s important to listen to experts. Most organizations see the value in following (and employing) professional experts such as researchers, advocates, and policymakers. However, if your organization serves people, then there’s another crucial group that should be leading you: the people you serve. These people’s lived experience makes them experts as well, and if you aren’t listening to them…

Read more
Kiosk user
Twenty-five percent of the world's people who are incarcerated reside in the United States, even though only five percent of the global population resides here - it is clear that institutional change is long overdue.
Rebekah Holt - 1/29/2021

The United States of America has a massive carceral problem. Even when adjusting for factors such as economic status, social service spending, and crime victimization, the United States incarcerates people at a higher rate than other countries. Twenty-five percent of the world's people who are incarcerated reside in the United States, even though only five percent of the global population resides…

Read more
Kiosk user
How should you respond when you get good feedback but you aren't ready to make the changes you want?
Brigitta Field - 1/21/2021

Even when you know your organization needs changes, and you know what those changes are, sometimes it is impossible to put the changes we want to make into practice. For non-profit organizations, which often provide services for little or no money and rely on volunteer workers, responding to feedback that asks for big changes can seem like a daunting challenge. Implementing change requires…

Read more
Kiosk user
In 2020 we worked to help our customers adapt and gather feedback from individuals who were more vulnerable than ever.
Blake Kohler - 1/13/2021

The year 2020 has been challenging for everyone, but it is particularly challenging for vulnerable individuals and those that spend their lives serving them. These challenges became very apparent for the team at Pulse For Good. We worked to help our customers adapt and gather feedback from individuals who were more vulnerable than ever. Many of these challenges drove our product's evolution and…

Read more