Writing For Good
Stories, thoughts, and tidbits from the fight to help change the worlds most important organizations for the better
Kiosk user
Feedback, especially negative feedback, can be incredibly painful but also critical to help you grow.
Blake Kohler - 8/3/2021

Anyone who's ever sat in a feedback session knows how painful negative feedback can be, whether this feedback is coming from a boss, a coworker, a customer, or just somebody off the street. Feedback, especially negative feedback, can be incredibly painful but also critical to help you grow. Feedback is one of those tools that can cut in both directions. We gather feedback to improve but…

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Kiosk user
Three quick examples of technology that can improve your life by doing the work for you.
Blake Kohler - 7/20/2021

I haven't vacuumed my house in months. As anyone who has little children can testify that floors can get messy in a hurry. Dirt, fruit snacks, hair, all sort of garbage can clutter your living area in a matter of hours minutes seconds! Vacuuming my floor use to be a part of my daily routine until last Christmas when I received a robot to do the vacuuming for me. You've probably seen commercials…

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Kiosk user
How to know If your organization is ready to gather feedback
Blake Kohler - 6/29/2021

Feedback without action can be harmful. It can break down trust and destroy opportunities to gather input in the future. When I meet with organizations considering using the Pulse feedback system to gather feedback at scale, I stress the importance of being organizationally ready to implement a feedback system. I'm often asked, "How will I know If we're ready?". Here are five indicators that you…

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Kiosk user
Whether we cross paths with a refugee for one month, week, or day, our goal should be to offer at least a little reprieve from the stressful lives they are being forced to live.
Madison Lang - 6/17/2021

I once met a wonderful, loving family of refugees while volunteering at the camp. Somehow, despite not speaking a common language, we cultivated a friendship through my visits to the camp. Their daughters would always run up to hug me when they saw me, their mother making sure I was getting enough food even though I was there to help them. On one such occasion, I was so sad to leave, but expressed…

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Kiosk user
The time you spend switching from one task to another may not feel like a long time, but all of those seconds really add up throughout the day.
Alison Cheney - 5/19/2021

Have you ever had days when you feel like you're running around, trying to get everything done? I know I have. As human beings, we love multi-tasking because it helps us feel like we are accomplishing a lot. Plus, we may feel negative stress if we don't check off all of the items on our daily or weekly to-do lists. However, doing too many things at the same time distracts us from being in the…

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Kiosk user
How loud would our actions speak if they were based on meaningful words?
Madison Lang - 5/11/2021

We have all heard the age-old adage, “actions speak louder than words.” So, how loud would those actions speak if they were based on meaningful words? When we ask for feedback, we are letting our users in on an important part of our process. We are continually looking for ways to improve our own performance and thereby make the experience better for the user. It makes a lot of sense to ask the…

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