Universities provide students with an education to help them succeed in their chosen field. At their best, they foster experiences, growth, and connections that would not have happened otherwise. In order to do this effectively, universities need feedback from their students. Gathering that feedback can be difficult, especially because not all students are equally able to give that feedback, but…
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Crises can arise from both inside and outside your organization. In the latter case, it is likely you have little, if any, control over the cause. But in both cases, your organization can choose how to respond and adapt. During crisis management, listening to key audiences (including organization members, stakeholders, and clients), will improve your response. In order to listen most effectively…
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A few years ago, my young son and I were making pancakes. I wanted to help my son understand that the griddle that I was cooking on was hot and would burn him. I explained to him that touching the griddle would cause him pain. As I prepared pancakes, I turned around for a brief moment (a horrible choice, I know), and when I turned back, my son had a face that showed pain and was hiding his hand…
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Some time ago, I was on a tour of a large homeless shelter. The staff member showed me some of the new and innovative things they were doing. There was a library of signed books donated from one of my favorite authors that anyone could access. There was a state of the art security system, a stocked break room for employees, and extensive technology use throughout the facility. As we passed…
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There are many negative stereotypes of geriatric patients within the healthcare industry. Some consider elderly patients difficult or unfulfilling to work with because they only decline. This ageist labeling is unfair. Most elderly people are invested in having as high a quality of life as possible. They have valuable knowledge about their abilities and health that can help health providers guide…
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When it comes to homelessness, misinformation abounds. A lot of this misinformation takes the form of common advice, proving that just because something is “common knowledge” doesn’t mean it’s actually true. Here are three examples. “Never give homeless people money” The most effective way to help people experiencing homelessness is to provide aid to organizations. Organizations have the…
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